Skip to main content

Installing a paid app

Some apps in the 8x8 App Store are paid — they run on App Store credits and require a plan. This is the path for installing any paid app: an administrator signs in to the 8x8 Admin Console, finds the app in the App Store, installs it, and chooses a plan.

The screens below use AI Studio as the worked example, but the flow is the same for any paid app.

You choose a plan as part of installing. For a paid app, installing and selecting a plan are one continuous flow — after you accept the terms you land directly on the Plans page. See Selecting a plan. (A free app skips the plan step.)

Step 1 — Open the App Store​

From the 8x8 Admin Console left navigation, open the App Store.

Open the App Store from the Admin Console

Step 2 — Find the app in the catalog​

The app appears in the catalog alongside the other 8x8 apps available to your organization. A paid app is marked with a Paid label. Click the app's tile to open its details page.

The app tile in the catalog

Step 3 — Review and click Install​

The details page describes what the app does and its pricing model, with an Install button.

App details page

Step 4 — Accept the terms​

A window opens with the app's terms of service. Scroll to the bottom — the Accept button stays inactive until you do. Click Accept to install the app for your organization.

If your App Store comes from a reseller: you will not see this window, and there is no Plans page either (Step 5 does not apply). Your reseller chooses which apps you can install and handles the terms and the billing for them, so clicking Install installs the app straight away. This is true of every app your reseller offers, not just the paid ones.

If you want to see the terms that apply to an app — or you are not sure they are in place for an app your reseller added recently — ask your reseller. They can confirm it with 8x8.

This is only about an app's own terms. You still accept the App Store's Terms & Conditions the first time you enter it — see Accepting the App Store terms.

Accept the terms of service

Step 5 — Choose your plan​

Because this is a paid app, you then arrive on the Plans page. This is where you subscribe.

The Plans page

Continue to Selecting a plan.