Troubleshooting & FAQ
The "Accept" button is greyed out on the terms
It depends which terms you are looking at, because the two work differently.
On an app's terms at install and on a plan's terms, you need to scroll to the bottom before Accept becomes active.
On the Terms & Conditions window that opens the App Store, there is no scroll requirement — tick I have read and agree to the Terms & Conditions. and Agree and continue becomes active. See Accepting the App Store terms.
Which App Store terms apply to my account?
If your App Store comes to you directly from 8x8, the 8x8 App Store Terms of Use. If it comes through a reseller, the 8x8 App Store Resale End Customer Terms of Use. You do not choose — the App Store shows you the one that applies. Terms & conditions in the left sidebar always opens your account's document. See Accepting the App Store terms.
An app won't install — it says a service is required
The app requires an 8x8 service your organization isn't entitled to (for example Contact Center, Work, or Meet). The install is blocked until that entitlement is in place. See Scopes & permissions.
I can see the App Store but can't install anything
Installing apps and subscribing to plans requires an administrator role in the 8x8 Admin Console. A standard user can use an installed app but can't install or configure one.
Do my free credits expire?
No. The 10,000 free credits you receive on sign-up don't expire. They're consumed before any charges apply.
What do credits pay for?
Credits cover usage across voice, text, and tool interactions in AI Studio.
How do I stop being charged?
On PAYG, simply stop using AI Studio — there's no fixed fee. On Starter, cancel from Billing → Plans before your next cycle; the commitment ends at the close of the current cycle and you can re-subscribe anytime. See Invoices & billing.
Where do I see what I've spent?
Invoices and billing history are under Billing; live credit usage is in AI Studio under Home → Credits.